Frequently Asked Questions

Browse our collections, select your desired pieces, choose your size and specifications, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Orders can be modified or cancelled within 24 hours of placement. Please contact our customer service team immediately at duja@dujajewelry.com with your order number.

Once your order ships, you'll receive a tracking number via email. You can also track your order status by logging into your account on our website.

Most DUJA creations are made to order and require approximately 30–40 business days for production before dispatch. Personalized pieces require an additional 7–10 business days.

Once dispatched, standard delivery generally takes 5–7 business days within Bahrain and the GCC, and 7–14 business days internationally.

DUJA offers complimentary standard delivery worldwide.

Available pieces are generally delivered within 5–7 business days in Bahrain and the GCC, and within 7–14 business days internationally.

Made-to-order creations require approximately 30–40 business days for production before dispatch. Personalized pieces require an additional 7–10 business days.

Estimated delivery times begin once your creation has been completed and dispatched. Customs processing may affect international delivery times.

DUJA offers complimentary standard delivery worldwide. Customs duties and taxes may apply and are the responsibility of the recipient.

Yes, we ship worldwide with complimentary standard delivery. Delivery times vary by location (7–14 business days). Customs duties and taxes may apply and are the responsibility of the recipient.

We offer an exchange or store credit within 3 days of delivery for unworn, undamaged items in their original packaging. We do not offer cash refunds. Personalized items are excluded from exchange and store credit.

Contact duja@dujajewelry.com within 3 days of delivery with your order number. We'll send you return instructions. Return shipping costs are the customer's responsibility. Once we receive and inspect the item, we'll process your exchange or issue store credit.

Yes, within 3 days of delivery you can exchange an item for a different size or style, subject to availability. Personalized items cannot be exchanged. Contact us to arrange your exchange.

Visa, Mastercard and Benefit are currently enabled through MyFatoorah. Available payment methods are shown at checkout and may vary by location or device.

All transactions are encrypted and processed through secure payment gateways. We never store your complete card information.

Prices are displayed in Bahraini dinar (BHD). Please review the currency and total shown at checkout before completing your purchase. Your payment provider may apply currency conversion fees.

Yes! Add a personal touch with custom engraving on select pieces. Please note:

• Up to 4 letters, symbols or punctuation
• Additional 7–10 business days production time
• Personalized pieces are final sale

Remove jewelry before showering, swimming, or exercising. Avoid contact with perfumes, lotions, and harsh chemicals. Store pieces separately in soft pouches to prevent scratching. Clean gently with a soft, lint-free cloth.

All DUJA pieces come with a 1-year warranty against manufacturing defects. This covers issues with materials and craftsmanship under normal wear, including structural defects, stone settings, and clasp mechanisms.