Frequently Asked Questions

Browse our collections, select your desired pieces, choose your size and specifications, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Orders can be modified or cancelled within 24 hours of placement. Please contact our customer service team immediately at duja@dujajewelry.com with your order number.

Once your order ships, you'll receive a tracking number via email. You can also track your order status by logging into your account on our website.

We offer standard and express shipping options. Standard delivery takes 5-7 business days within Bahrain and GCC countries. Express delivery is available for 2-3 business days.

Free standard shipping on all orders within Bahrain. International shipping rates vary by destination and will be calculated at checkout.

Yes, we ship worldwide. Delivery times vary by location (7-14 business days). Customs duties and taxes may apply and are the responsibility of the recipient.

We accept returns within 14 days of delivery for unworn, undamaged items in original packaging. Personalized or custom pieces are non-returnable unless defective.

Contact duja@dujajewelry.com to initiate a return. We'll provide return instructions and a prepaid shipping label where applicable. Refunds are processed within 7-10 business days of receiving the returned item.

We're happy to exchange items for a different size or style. Contact us to arrange an exchange, subject to availability.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure online payment methods including Apple Pay and PayPal.

All transactions are encrypted and processed through secure payment gateways. We never store your complete card information.

Prices are displayed in Bahraini Dinar (BHD). International customers can view prices in their local currency at checkout.

Yes! Add a personal touch with custom engraving on select pieces. Choose from initials, names, dates, or short messages (up to 15 characters).

Remove jewelry before showering, swimming, or exercising. Avoid contact with perfumes, lotions, and harsh chemicals. Store pieces separately in soft pouches to prevent scratching. Clean gently with a soft, lint-free cloth.

All DUJA pieces come with a lifetime warranty against manufacturing defects. This covers issues with materials and craftsmanship under normal wear, including structural defects, stone settings, and clasp mechanisms.