WARRANTY

A Year Comprehensive Coverage

At DUJA, we take pride in the exceptional quality and craftsmanship of our jewelry. Every piece is meticulously crafted using the finest materials and time-honored techniques. To ensure your complete satisfaction and peace of mind, we offer a comprehensive year warranty on all our jewelry.

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Year Protection

Your DUJA jewelry is protected for a year against manufacturing defects.

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Expert Craftsmanship

Our skilled artisans will restore your piece to its original beauty.

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Quality Materials

We use only premium materials and proven techniques in every piece.

What Our Warranty Covers

Manufacturing Defects Any defects in materials or workmanship that occur under normal wear and proper care. This includes issues with the integrity of metals, gemstone settings, and overall construction.	Structural Integrity Problems with the structural soundness of your jewelry, including weak joints, faulty soldering, or compromised framework that affects the piece's durability.
Stone Settings Loose or lost stones due to defective prong settings or mounting issues. Coverage applies to original stones only and must be reported promptly.	Clasp and Closure Mechanisms Malfunctioning clasps, hinges, pins, or other mechanical components that fail to function properly under normal use.

What Is Not Covered

Normal wear and tear, including minor scratches, surface marks, or natural patina development
Damage resulting from accidents, misuse, abuse, or improper storage
Alterations, modifications, or repairs performed by unauthorized third parties
Lost, stolen, or misplaced items
Damage from exposure to harsh chemicals, chlorine, saltwater, or extreme temperatures
Cosmetic changes that do not affect the structural integrity or functionality of the piece
Damage from improper cleaning methods or use of abrasive materials
Changes in personal preference or style

How to File a Warranty Claim

Contact Our Team

Email us at duja@dujajewelry.com with your order number and a detailed description of the issue you're experiencing.

Submit Documentation

Provide clear, well-lit photographs of the defect or damage from multiple angles. Include your original purchase receipt or order confirmation.

Receive Assessment

Our team will review your claim within 2-3 business days and provide instructions for returning your item if necessary.

Repair or Replacement

Once we receive your item, we'll repair or replace it at no charge and return it to you promptly, typically within 2-3 weeks.

Have Questions About Your Warranty?

Our dedicated customer service team is here to assist you with any warranty-related inquiries or concerns.