RETURN POLICY

Our Commitment to You

At DUJA, we want you to love every piece you receive. If your jewelry isn't quite right, we offer an exchange or store credit so you can find the piece that's perfect for you.

Exchange & Store Credit Period

You may request an exchange or store credit within 3 days of receiving your order. Requests must be made within this timeframe to qualify.

Eligible Items

To be eligible for an exchange or store credit, items must meet the following conditions:

• Items must be unworn and in their original condition
• Items must be undamaged with no signs of wear or alteration
• Items must be returned in their original packaging, including the DUJA box, protective pouch, and all accompanying materials
• All tags and certificates must be attached and intact

Excluded Items

The following items are not eligible for exchange or store credit:

• Personalized or custom-engraved jewelry
• Custom-made or bespoke pieces designed specifically for you
• Items that show signs of wear, damage, or alteration
• Items without original packaging or documentation
• Sale or clearance items (unless defective)

How to Request an Exchange or Store Credit

1. Contact our customer service team at duja@dujajewelry.com within 3 days of receiving your order
2. Provide your order number and let us know whether you'd like an exchange or store credit
3. Our team will review your request and send you return instructions
4. Pack the item securely in its original packaging
5. Ship the item back to us

Return Shipping

Return shipping costs are the customer's responsibility, for orders both within Bahrain and internationally. We recommend using a trackable and insured shipping method, as we cannot be held responsible for items lost or damaged in transit.

Store Credit

Once we receive and inspect your item, we will issue store credit for the value of the item. You will receive an email confirmation once your store credit is ready to use.

Please note:

• We do not offer cash refunds or refunds to the original payment method
• Original shipping costs are not included in store credit

Exchanges

We are happy to exchange items for a different size or style, subject to availability. To request an exchange:

1. Contact us at duja@dujajewelry.com within 3 days of delivery
2. Specify the item you wish to exchange and your preferred replacement
3. We will confirm availability and provide exchange instructions

If the replacement item has a different price, we will either issue store credit for the difference or request additional payment.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at duja@dujajewelry.com with:

• Your order number
• Photos of the damaged or defective item
• A description of the issue

We will arrange a replacement at no additional cost to you.

Warranty Claims

All DUJA jewelry comes with a 1-year warranty against manufacturing defects, covering materials and craftsmanship under normal wear, including structural defects, stone settings, and clasp mechanisms. If you experience any issues covered under warranty, please refer to our Terms and Conditions or contact us for assistance.

Contact Us

If you have any questions about our Return Policy or need assistance, please contact us:

Email: duja@dujajewelry.com

Website: www.dujajewelry.com

Our customer service team is here to help ensure your complete satisfaction with your DUJA purchase.