OUR SERVICES

Browse our collections, select your desired pieces, choose your size and specifications, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Orders can be modified or cancelled within 24 hours of placement. Please contact our customer service team immediately at duja@dujajewelry.com with your order number.

Once your order ships, you'll receive a tracking number via email. You can also track your order status by logging into your account on our website.

Most DUJA creations are made to order and require approximately 30–40 business days for production before dispatch. Personalized pieces require an additional 7–10 business days.

Once dispatched, standard delivery generally takes 5–7 business days within Bahrain and the GCC, and 7–14 business days internationally.

DUJA offers complimentary standard delivery worldwide.

Available pieces are generally delivered within 5–7 business days in Bahrain and the GCC, and within 7–14 business days internationally.

Made-to-order creations require approximately 30–40 business days for production before dispatch. Personalized pieces require an additional 7–10 business days.

Estimated delivery times begin once your creation has been completed and dispatched. Customs processing may affect international delivery times.

DUJA offers complimentary standard delivery worldwide. Customs duties and taxes may apply and are the responsibility of the recipient.

Yes, we ship worldwide with complimentary standard delivery. Delivery times vary by location (7–14 business days). Customs duties and taxes may apply and are the responsibility of the recipient.

We offer an exchange or store credit within 3 days of delivery for unworn, undamaged items in their original packaging. We do not offer cash refunds. Personalized items are excluded from exchange and store credit.

Contact duja@dujajewelry.com within 3 days of delivery with your order number. We'll send you return instructions. Return shipping costs are the customer's responsibility. Once we receive and inspect the item, we'll process your exchange or issue store credit.

Yes, within 3 days of delivery you can exchange an item for a different size or style, subject to availability. Personalized items cannot be exchanged. Contact us to arrange your exchange.

Visa, Mastercard and Benefit are currently enabled through MyFatoorah. Available payment methods are shown at checkout and may vary by location or device.

All transactions are encrypted and processed through secure payment gateways. We never store your complete card information.

Prices are displayed in Bahraini dinar (BHD). Please review the currency and total shown at checkout before completing your purchase. Your payment provider may apply currency conversion fees.

Yes! Add a personal touch with custom engraving on select pieces. Please note:

• Up to 4 letters, symbols or punctuation
• Additional 7–10 business days production time
• Personalized pieces are final sale

Absolutely! Work with our design team to create a one-of-a-kind piece. Contact us at duja@dujajewelry.com to discuss your vision and receive a personalized quote.

Personalized items require an additional 7–10 business days for production before shipping.

Remove jewelry before showering, swimming, or exercising. Avoid contact with perfumes, lotions, and harsh chemicals. Store pieces separately in soft pouches to prevent scratching.

Gently clean with a soft, lint-free cloth. For deeper cleaning, use warm water with mild soap and a soft brush. Dry thoroughly before storing.

Use a flexible measuring tape or string to measure your wrist at its widest point. Add 1.5-2cm for a comfortable fit.

Small: 16-17cm | Medium: 18-19cm | Large: 20-21cm

Measure an existing ring that fits well, or wrap a string around your finger and measure the length. Use our size chart to find your perfect fit.

We offer sizes in US, UK, and EU measurements. Our size chart provides conversions for your convenience.

All DUJA pieces come with a 1-year warranty against manufacturing defects. This covers issues with materials and craftsmanship under normal wear, including structural defects, stone settings, and clasp mechanisms.

Normal wear and tear, damage from accidents, improper care, or unauthorized repairs. Warranty does not cover loss or theft.

Contact us at duja@dujajewelry.com with your order number and photos of the issue. We'll repair or replace defective items at no charge.

Every DUJA piece arrives in our signature luxury box, designed to protect and present your jewelry beautifully. Perfect for gifting or safekeeping.

Your jewelry arrives in a premium box with protective pouch, care card, and certificate of authenticity.

Our packaging is crafted from sustainable, recyclable materials without compromising on luxury presentation.

Yes! Add a complimentary handwritten gift message to any order. Simply include your message at checkout (up to 100 characters).

All orders are beautifully packaged in our signature DUJA box, ready for gifting. No additional wrapping needed.