OUR SERVICES

Browse our collections, select your desired pieces, choose your size and specifications, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Orders can be modified or cancelled within 24 hours of placement. Please contact our customer service team immediately at duja@dujajewelry.com with your order number.

Once your order ships, you'll receive a tracking number via email. You can also track your order status by logging into your account on our website.

We offer standard and express shipping options. Standard delivery takes 5-7 business days within Bahrain and GCC countries. Express delivery is available for 2-3 business days.

Free standard shipping on all orders within Bahrain. International shipping rates vary by destination and will be calculated at checkout.

Yes, we ship worldwide. Delivery times vary by location (7-14 business days). Customs duties and taxes may apply and are the responsibility of the recipient.

We accept returns within 14 days of delivery for unworn, undamaged items in original packaging. Personalized or custom pieces are non-returnable unless defective.

Contact duja@dujajewelry.com to initiate a return. We'll provide return instructions and a prepaid shipping label where applicable. Refunds are processed within 7-10 business days of receiving the returned item.

We're happy to exchange items for a different size or style. Contact us to arrange an exchange, subject to availability.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and secure online payment methods including Apple Pay and PayPal.

All transactions are encrypted and processed through secure payment gateways. We never store your complete card information.

Prices are displayed in Bahraini Dinar (BHD). International customers can view prices in their local currency at checkout.

Yes! Add a personal touch with custom engraving on select pieces. Choose from initials, names, dates, or short messages (up to 15 characters).

Absolutely! Work with our design team to create a one-of-a-kind piece. Contact us at duja@dujajewelry.com to discuss your vision and receive a personalized quote.

Personalized items require an additional 5-7 business days for production before shipping.

Remove jewelry before showering, swimming, or exercising. Avoid contact with perfumes, lotions, and harsh chemicals. Store pieces separately in soft pouches to prevent scratching.

Gently clean with a soft, lint-free cloth. For deeper cleaning, use warm water with mild soap and a soft brush. Dry thoroughly before storing.

We recommend professional cleaning and inspection annually. Contact us to arrange complimentary cleaning for your DUJA pieces.

Use a flexible measuring tape or string to measure your wrist at its widest point. Add 1.5-2cm for a comfortable fit.

Small: 16-17cm | Medium: 18-19cm | Large: 20-21cm

Yes! Contact us and we'll create the perfect fit for you at no additional charge.

Measure an existing ring that fits well, or wrap a string around your finger and measure the length. Use our size chart to find your perfect fit.

We offer sizes in US, UK, and EU measurements. Our size chart provides conversions for your convenience.

We offer one complimentary resizing within 30 days of purchase.

All DUJA pieces come with a lifetime warranty against manufacturing defects. This covers issues with materials and craftsmanship under normal wear, including structural defects, stone settings, and clasp mechanisms.

Normal wear and tear, damage from accidents, improper care, or unauthorized repairs. Warranty does not cover loss or theft.

Contact us at duja@dujajewelry.com with your order number and photos of the issue. We'll repair or replace defective items at no charge.

Every DUJA piece arrives in our signature luxury box, designed to protect and present your jewelry beautifully. Perfect for gifting or safekeeping.

Your jewelry arrives in a premium box with protective pouch, care card, and certificate of authenticity.

Our packaging is crafted from sustainable, recyclable materials without compromising on luxury presentation.

Yes! Add a complimentary handwritten gift message to any order. Simply include your message at checkout (up to 100 characters).

All orders are beautifully packaged in our signature DUJA box, ready for gifting. No additional wrapping needed.

Request a gift receipt without pricing information by selecting the gift option at checkout.